Refund policy
Two things are paid for on OutPull: competitive access, and a winning challenger bid. This sets out exactly when each comes back to you.
- Whether VAT is refunded with the fee depends on the treatment confirmed with an accountant.
Consumers keep their withdrawal right
If you are a consumer in the European Union, everything below is subject to your statutory 14-day right of withdrawal, which this policy cannot reduce.
Competitive access is supplied immediately, so at purchase you are asked to expressly request immediate supply and to acknowledge that you lose the withdrawal right once the service has been fully performed. If you gave that acknowledgement and have used the access, the right no longer applies. If you did not, you may withdraw within 14 days for a full refund.
To withdraw, write to info@outpull.tech before the period expires. Refunds are made within 14 days of us being informed, using the same payment method.
Competitive access — $29 USD for 14 days
Beyond the statutory right above, access is refundable in full within 14 days of purchase provided you have not yet placed a bid. Placing a bid uses the thing you bought, and the fee then becomes non-refundable.
Access does not renew. It expires and nothing further is charged.
The arena credit
Your access fee is credited against your first successful winning bid within the 14-day period. A winning bid of $150 is therefore captured at $121.
The credit applies once, is not transferable between products, and expires with the access period. Unused credit is not paid out in cash.
Losing bids are never charged
A bid places a hold on your funds, not a charge. If you are outbid, or if your bid is not the leading funded bid when the auction locks at 19:00 UTC, the hold is released automatically.
Depending on your bank or card issuer, a released hold can take a few business days to disappear from your statement. That delay is on their side, not ours, and no money moved.
Winning bids
A winning bid is captured when the auction locks and your product enters the arena. Once the battle has begun the bid is non-refundable, because what you bought — the challenge — has been delivered. The outcome of the battle is not part of what you bought.
If we cancel or void a battle for reasons on our side, the captured bid is refunded in full or carried to the next available arena slot, at your choice.
If a technical fault on our side prevents your product from competing after capture, the same applies.
Removals for breach
If a product is removed for breaching the Fair Play Rules or the Acceptable Product Policy, access fees and captured bids are not refunded. This does not affect a consumer's statutory rights where they apply.
How to request a refund
Email info@outpull.tech from the address on your founder account, naming the product and the payment concerned. We reply within 5 business days.
Approved refunds are issued to the original payment method. We do not refund to a different account or in a different form.
If you are a consumer in the EU and we cannot resolve a dispute between us, you may use the European Commission's online dispute resolution platform.